Pick 'n Pay sucks, managers are rude and don't car

It's almost 3 months now when at pnp, I was charged 3 times for a couple of items that I was buying. Reported the matter to Sarah-Jane, supervisor, whom was so rude to me, I escallated to Kurt, a manager, but even with him Sarah-Jane and Alice spoke to me like I was the problem, back chatted me and left without even attempting to solve my problem. All kurt could do was to say sorry for them on their behalf after they left. Todate, no one attended to me, I even reported this on Twitter with no response from Brackenfell Hyper. I was pregnant then, my daughter is 10 weeks now still no response from PnP. Your service standards are terrible, it seems like we all have to come to these platforms for PnP to attend to a complaint. This is not only a complaint about managers and supervisors, whom supposidly set examples for entire Staff, but a request for my money. I unfortunately don't have the time to go to PnP to listen to Kurts excuses, which he gives all the time when he sees me. So dissapointed, this is not the first time im complaining about this very outlet on this platform and now I tried to get them sort it out before I come here but they seem to be responding to HelloPeter only.