AA
Antoinette A
1 reviews | Active since Sept 2022
22 Apr 2023, 13:21
Pick n Pay SUCKS!!!!!!!
I would've rated them zero, but there is no option for zero.
On 28th March 2023, they incorrectly cancelled an order for "insufficient funds" while I had enough funds in my account, causing me to lose the free delivery that formed part of the order. I had to order at a later date after sorting it out with the bank, so I didn't get the free delivery. I had to pay R50 for delivery on my order of 8th April 2023, which I could actually NOT AFFORD, due to the fact that I am a Sassa pensioner.
I also had to buy eggs at a much higher price at the café on the corner because, for some sinister reason, they "didn't supply the eggs" that I have ordered. The eggs I bought cost me almost R12 more that it would've if P n P had delivered my eggs...
I was also overcharged for chicken by almost 100% of what I've ordered it for (R84 instead of R44).
Also, the **** that they supp****, calling it "hot cross buns," tasted like sawdust. It was inedible, so I threw it away. The dustbin picker said he would eat it, so I let him take it.
The milk I ordered was sour, but I only realised that after logging my complaint regarding the **** and the chicken, so I left it.
I was only phoned FIVE DAYS LATER on the 13th by someone from "Online Shopping" who promised me refunds for the **** and the overcharged chicken. Two days later I was refunded R18.00 for the ****, BUT AM STILL WAITING FOR THE R40 REFUND FOR OVERCHARGED CHICKEN!!!!!!! This after probably sending them in excess of 20 emails asking them to contact me via email or phone,.. which they didn't. All I keep receiving are auto responses by stupid A.I. **** chatbots. As a human, I CANNOT CONVERSE WITH CHATBOTS, since they don't understand my problem...
Antoinette Keyser
Helpful (0)
Replies (3)0
Replies (3)AA
Antoinette A's updateReviewer Update
23 Apr 2023, 13:01To Pic n Pay:
1- I have told you numerous times that I CANNOT call you due to the fact that I am a Sassa pensioner and that my Sassa grant of R2080.00 per month is my ONLY REGULAR INCOME. I CANNOT AFFORD TO BUY AIRTIME. YET YOU CONTINUE SENDING ME STUPID A.I. CREATED ****PY AUTO RESPONSES THAT MEAN DIDDLY SQUAT TO ME!!! EVEN THE "REPLY" TO THIS HELLO PETER REVIEW IS NOTHING BUT A STUPID A.I. CREATED ****PY AUTO RESPONSE THAT MEANS DIDDLY SQUAT TO ME!!!
2- I have also told you numerous times that I WILL NOT contact you via WhatsApp, because your WhatsApp account is being controlled by a stupid chatbot. I DO NOT CONVERSE WITH CHATBOTS BECAUSE THEY DON'T HAVE THE INTELLECTUAL CAPACITY TO UNDERSTAND MY PROBLEM. Frankly, the only "capacity" they DO have is to drive me into such a frenzy that I may be inclined to shatter my phone against a wall or the floor. And I cannot afford to buy a new phone.
3- I just read your latest A.I. auto response which you've (once again) dished up as an "email" telling me (once again) that my "Service Request has been completed," which is, (once again) a blatant lie told by something that's not a human. The service request will only be completed once the R40.00 refund reflects in my bank account.
4- I have also just read your (for a change written by a real human) email, telling me that the refund was ONLY PROCESSED ON THE 21st APRIL 2023 and that I may have to wait YET ANOTHER 10 days for the funds to appear in my bank account. To me, this is preposterous! Why could you process the R18.00 refund on the 13th April (which was already five days after my first... uhm... "service request) while the R40 refund had to wait until the 21st April to be processed? That while BOTH of the amounts were refunds resulting from the order (that was MESSED UP BY PICK N PAY, NOT BY ME!!) on the 8th April 2023? Thereby causing me having to wait for the refund in excess of 2 FULL WEEKS, perhaps 3 weeks!!! And thereby causing me to sit without bread and milk for nearly that entire time???!!! SHAME ON YOU!!! I THINK IT'S ABOUT TIME THAT PICK N PAY BEGAN TO REALLY CARE ABOUT THEIR ELDERLY CUSTOMERS!!!!!
IN CONCLUSION: I STILL THINK PICK N PAY SUCKS!!!
Antoinette Keyser
1- I have told you numerous times that I CANNOT call you due to the fact that I am a Sassa pensioner and that my Sassa grant of R2080.00 per month is my ONLY REGULAR INCOME. I CANNOT AFFORD TO BUY AIRTIME. YET YOU CONTINUE SENDING ME STUPID A.I. CREATED ****PY AUTO RESPONSES THAT MEAN DIDDLY SQUAT TO ME!!! EVEN THE "REPLY" TO THIS HELLO PETER REVIEW IS NOTHING BUT A STUPID A.I. CREATED ****PY AUTO RESPONSE THAT MEANS DIDDLY SQUAT TO ME!!!
2- I have also told you numerous times that I WILL NOT contact you via WhatsApp, because your WhatsApp account is being controlled by a stupid chatbot. I DO NOT CONVERSE WITH CHATBOTS BECAUSE THEY DON'T HAVE THE INTELLECTUAL CAPACITY TO UNDERSTAND MY PROBLEM. Frankly, the only "capacity" they DO have is to drive me into such a frenzy that I may be inclined to shatter my phone against a wall or the floor. And I cannot afford to buy a new phone.
3- I just read your latest A.I. auto response which you've (once again) dished up as an "email" telling me (once again) that my "Service Request has been completed," which is, (once again) a blatant lie told by something that's not a human. The service request will only be completed once the R40.00 refund reflects in my bank account.
4- I have also just read your (for a change written by a real human) email, telling me that the refund was ONLY PROCESSED ON THE 21st APRIL 2023 and that I may have to wait YET ANOTHER 10 days for the funds to appear in my bank account. To me, this is preposterous! Why could you process the R18.00 refund on the 13th April (which was already five days after my first... uhm... "service request) while the R40 refund had to wait until the 21st April to be processed? That while BOTH of the amounts were refunds resulting from the order (that was MESSED UP BY PICK N PAY, NOT BY ME!!) on the 8th April 2023? Thereby causing me having to wait for the refund in excess of 2 FULL WEEKS, perhaps 3 weeks!!! And thereby causing me to sit without bread and milk for nearly that entire time???!!! SHAME ON YOU!!! I THINK IT'S ABOUT TIME THAT PICK N PAY BEGAN TO REALLY CARE ABOUT THEIR ELDERLY CUSTOMERS!!!!!
IN CONCLUSION: I STILL THINK PICK N PAY SUCKS!!!
Antoinette Keyser
AA
Antoinette A's update23 Apr 2023, 13:01
Reviewer Update
To Pic n Pay:
1- I have told you numerous times that I CANNOT call you due to the fact that I am a Sassa pensioner and that my Sassa grant of R2080.00 per month is my ONLY REGULAR INCOME. I CANNOT AFFORD TO BUY AIRTIME. YET YOU CONTINUE SENDING ME STUPID A.I. CREATED ****PY AUTO RESPONSES THAT MEAN DIDDLY SQUAT TO ME!!! EVEN THE "REPLY" TO THIS HELLO PETER REVIEW IS NOTHING BUT A STUPID A.I. CREATED ****PY AUTO RESPONSE THAT MEANS DIDDLY SQUAT TO ME!!!
2- I have also told you numerous times that I WILL NOT contact you via WhatsApp, because your WhatsApp account is being controlled by a stupid chatbot. I DO NOT CONVERSE WITH CHATBOTS BECAUSE THEY DON'T HAVE THE INTELLECTUAL CAPACITY TO UNDERSTAND MY PROBLEM. Frankly, the only "capacity" they DO have is to drive me into such a frenzy that I may be inclined to shatter my phone against a wall or the floor. And I cannot afford to buy a new phone.
3- I just read your latest A.I. auto response which you've (once again) dished up as an "email" telling me (once again) that my "Service Request has been completed," which is, (once again) a blatant lie told by something that's not a human. The service request will only be completed once the R40.00 refund reflects in my bank account.
4- I have also just read your (for a change written by a real human) email, telling me that the refund was ONLY PROCESSED ON THE 21st APRIL 2023 and that I may have to wait YET ANOTHER 10 days for the funds to appear in my bank account. To me, this is preposterous! Why could you process the R18.00 refund on the 13th April (which was already five days after my first... uhm... "service request) while the R40 refund had to wait until the 21st April to be processed? That while BOTH of the amounts were refunds resulting from the order (that was MESSED UP BY PICK N PAY, NOT BY ME!!) on the 8th April 2023? Thereby causing me having to wait for the refund in excess of 2 FULL WEEKS, perhaps 3 weeks!!! And thereby causing me to sit without bread and milk for nearly that entire time???!!! SHAME ON YOU!!! I THINK IT'S ABOUT TIME THAT PICK N PAY BEGAN TO REALLY CARE ABOUT THEIR ELDERLY CUSTOMERS!!!!!
IN CONCLUSION: I STILL THINK PICK N PAY SUCKS!!!
Antoinette Keyser
1- I have told you numerous times that I CANNOT call you due to the fact that I am a Sassa pensioner and that my Sassa grant of R2080.00 per month is my ONLY REGULAR INCOME. I CANNOT AFFORD TO BUY AIRTIME. YET YOU CONTINUE SENDING ME STUPID A.I. CREATED ****PY AUTO RESPONSES THAT MEAN DIDDLY SQUAT TO ME!!! EVEN THE "REPLY" TO THIS HELLO PETER REVIEW IS NOTHING BUT A STUPID A.I. CREATED ****PY AUTO RESPONSE THAT MEANS DIDDLY SQUAT TO ME!!!
2- I have also told you numerous times that I WILL NOT contact you via WhatsApp, because your WhatsApp account is being controlled by a stupid chatbot. I DO NOT CONVERSE WITH CHATBOTS BECAUSE THEY DON'T HAVE THE INTELLECTUAL CAPACITY TO UNDERSTAND MY PROBLEM. Frankly, the only "capacity" they DO have is to drive me into such a frenzy that I may be inclined to shatter my phone against a wall or the floor. And I cannot afford to buy a new phone.
3- I just read your latest A.I. auto response which you've (once again) dished up as an "email" telling me (once again) that my "Service Request has been completed," which is, (once again) a blatant lie told by something that's not a human. The service request will only be completed once the R40.00 refund reflects in my bank account.
4- I have also just read your (for a change written by a real human) email, telling me that the refund was ONLY PROCESSED ON THE 21st APRIL 2023 and that I may have to wait YET ANOTHER 10 days for the funds to appear in my bank account. To me, this is preposterous! Why could you process the R18.00 refund on the 13th April (which was already five days after my first... uhm... "service request) while the R40 refund had to wait until the 21st April to be processed? That while BOTH of the amounts were refunds resulting from the order (that was MESSED UP BY PICK N PAY, NOT BY ME!!) on the 8th April 2023? Thereby causing me having to wait for the refund in excess of 2 FULL WEEKS, perhaps 3 weeks!!! And thereby causing me to sit without bread and milk for nearly that entire time???!!! SHAME ON YOU!!! I THINK IT'S ABOUT TIME THAT PICK N PAY BEGAN TO REALLY CARE ABOUT THEIR ELDERLY CUSTOMERS!!!!!
IN CONCLUSION: I STILL THINK PICK N PAY SUCKS!!!
Antoinette Keyser
AA
Antoinette A's updateReviewer Update
24 Apr 2023, 13:11Once again, I have ordered from you, given the fact that I have NO OTHER OPTION due to the fact that I HAVE NO TRANSPORT. The fact that there was an offer of "free delivery" for orders more than R100 turned my arm. And once again, an important part of my order, for some sinister reason, was NOT SUPP****. That after I've had to BORROW money so that I could order from you... again...
I could've put this down to "coincidence," but many would have a hard time believing the "coincidence" bit, seeing that the item "not supp****," was precisely the item that was OVERCHARGED by almost 100% on my previous order. Chicken. Four thighs and four drumsticks to be precise... Out of stock? While it is on offer at a special R20.00 discount? Really?
To me it inevitably has to seem as though this was a deliberate action just to get back at me... but where's my proof? In this country the vulnerable is at the mercy of the wealthy!
The above beside the point, my actual reason for this update is the fact that MY R40 REFUND DOES STILL NOT REFLECT IN MY BANK ACCOUNT, WHILE THE LESSER PART OF THE TOTAL REFUND (R18.00) HAD ALREADY REFLECTED ON 15th APRIL 2023!!! WHAT THE HELL?
Now: If The R40 does NOT reflect before the end of the day, I WILL CONTACT CARTE BLANCH WITH THIS JUICY STORY ABOUT PICK N PAY!!!
Antoinette Keyser
I could've put this down to "coincidence," but many would have a hard time believing the "coincidence" bit, seeing that the item "not supp****," was precisely the item that was OVERCHARGED by almost 100% on my previous order. Chicken. Four thighs and four drumsticks to be precise... Out of stock? While it is on offer at a special R20.00 discount? Really?
To me it inevitably has to seem as though this was a deliberate action just to get back at me... but where's my proof? In this country the vulnerable is at the mercy of the wealthy!
The above beside the point, my actual reason for this update is the fact that MY R40 REFUND DOES STILL NOT REFLECT IN MY BANK ACCOUNT, WHILE THE LESSER PART OF THE TOTAL REFUND (R18.00) HAD ALREADY REFLECTED ON 15th APRIL 2023!!! WHAT THE HELL?
Now: If The R40 does NOT reflect before the end of the day, I WILL CONTACT CARTE BLANCH WITH THIS JUICY STORY ABOUT PICK N PAY!!!
Antoinette Keyser
AA
Antoinette A's update24 Apr 2023, 13:11
Reviewer Update
Once again, I have ordered from you, given the fact that I have NO OTHER OPTION due to the fact that I HAVE NO TRANSPORT. The fact that there was an offer of "free delivery" for orders more than R100 turned my arm. And once again, an important part of my order, for some sinister reason, was NOT SUPP****. That after I've had to BORROW money so that I could order from you... again...
I could've put this down to "coincidence," but many would have a hard time believing the "coincidence" bit, seeing that the item "not supp****," was precisely the item that was OVERCHARGED by almost 100% on my previous order. Chicken. Four thighs and four drumsticks to be precise... Out of stock? While it is on offer at a special R20.00 discount? Really?
To me it inevitably has to seem as though this was a deliberate action just to get back at me... but where's my proof? In this country the vulnerable is at the mercy of the wealthy!
The above beside the point, my actual reason for this update is the fact that MY R40 REFUND DOES STILL NOT REFLECT IN MY BANK ACCOUNT, WHILE THE LESSER PART OF THE TOTAL REFUND (R18.00) HAD ALREADY REFLECTED ON 15th APRIL 2023!!! WHAT THE HELL?
Now: If The R40 does NOT reflect before the end of the day, I WILL CONTACT CARTE BLANCH WITH THIS JUICY STORY ABOUT PICK N PAY!!!
Antoinette Keyser
I could've put this down to "coincidence," but many would have a hard time believing the "coincidence" bit, seeing that the item "not supp****," was precisely the item that was OVERCHARGED by almost 100% on my previous order. Chicken. Four thighs and four drumsticks to be precise... Out of stock? While it is on offer at a special R20.00 discount? Really?
To me it inevitably has to seem as though this was a deliberate action just to get back at me... but where's my proof? In this country the vulnerable is at the mercy of the wealthy!
The above beside the point, my actual reason for this update is the fact that MY R40 REFUND DOES STILL NOT REFLECT IN MY BANK ACCOUNT, WHILE THE LESSER PART OF THE TOTAL REFUND (R18.00) HAD ALREADY REFLECTED ON 15th APRIL 2023!!! WHAT THE HELL?
Now: If The R40 does NOT reflect before the end of the day, I WILL CONTACT CARTE BLANCH WITH THIS JUICY STORY ABOUT PICK N PAY!!!
Antoinette Keyser
AA
Antoinette A's updateReviewer Update
25 Apr 2023, 11:39I have to admit that this was an extremely fast response that ended in my problem being resolved completely. Thank you to Sibonisiwe Feni, who investigated the matter, sent an apology and made sure that I receive my refund. Also to Anwar Mooideen who sent an apology and, as a gesture of goodwill, loaded R250.00 on my Smart Shopper Card to use towards my next PicknPay purchase. Thank you PicknPay!
AA
Antoinette A's update25 Apr 2023, 11:39
Reviewer Update
I have to admit that this was an extremely fast response that ended in my problem being resolved completely. Thank you to Sibonisiwe Feni, who investigated the matter, sent an apology and made sure that I receive my refund. Also to Anwar Mooideen who sent an apology and, as a gesture of goodwill, loaded R250.00 on my Smart Shopper Card to use towards my next PicknPay purchase. Thank you PicknPay!