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phirdoze B

1 reviews | Active since Jan 2018

26 Jan 2018, 11:15

PICK N PAY STRAND HORRIBLE SERVICE AND MANAGEMENT

FOR THE SECOND TIME . I've been receiving disgusting service from MANAGERS . So one Saturday morning I walk into Pick n Pay and order a chicken roasted pie which was MOULD , I sat with food poisoning all weekend ,I went back to the store and explained to the supervisor that the pie was mould she looked at it and told me to go get a new one , what type of customer service is that ?? I then called in and spoke to Jamie who showed so little interest and never gave any feedback , not even an apology once for the mould pie and the food poisoning . This morning I walk in and get myself a fruit salad which I'm under the impression that the fruits are fresh , took one bite and all the fruits tasted like onions !!!!! I go back to speak to the store manager and her service was pathetic , I explained to her the first incident as well as the current one , and her question to me was what do you want me to do ?? Throws my fruit salad on the counter and tells the cashier to refund me , walks away . No apology whatsoever and the worst attitude , this is not customer service , especially for management it's pathetic . That chicken pie could have ****ed me.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Jan 2018, 11:31
Official

Good day Phirdoze Botelho,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and inconvenience caused.

Please note we tried calling you on *** but we could reach you. You did not provide us the store name for us to investigate. Please call our customer care line on *** for further assistance.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua