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Andrea R
1 reviews | Active since Aug 2013
08 May 2019, 08:18
Pick n Pay store card payment not picked up
I made a payment to my Pick n Pay Store Account of R300 on the 29th April via EFT using my store account number/smart shopper card number as the reference - as they request for EFT Payments. BUT IT STULL HAS NOT REFLECTEDIN THE ACCOUNT AND IT'S THE 8TH MAY ALREADY. I HAVE PHONED AND I HAVE EMAILED THE PROOF OF PAYMENT TO PICK N PAY SO THEY CAN LOCATE IT AND LET IT REFLECT. BUT THEY JUST DON'T !!!! I WANT IT TRANSFERRED OVER INTO MY ACCOUNT ASAP. I HAVE PROOF THAT I PAID IT VIA INTERNET BANKING VIA MY CREDIT CARD USING THE CORRECT BANKING DETAILS PROVIDED ON PICK N PAYS WEBSITE. PLEASE RESPOND AND FIX THIS MEDS, OTHERWISE I GET A BAD NAME FOR SLOW PAYMENT AND I HAVE PAID IN TIME!!
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Replies (2)
Pick n Pay's replyOfficial
08 May 2019, 16:00Good day Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback & would like to apologies for the inconvenience caused. Kindly be advised that this has been sent through to the RCS management team to address & they will correspond with you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply08 May 2019, 16:00
Official
Good day Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We would like to thank you for your valued feedback & would like to apologies for the inconvenience caused. Kindly be advised that this has been sent through to the RCS management team to address & they will correspond with you. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
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Andrea R's updateReviewer Update
09 May 2019, 09:41Thanks for the reply, but how long is this process still going to be? I made a payment on the 29th April already and RCS can't pick it up seriously. I even have proof that the payment went through. I don't want this reflecting on my ITC as IT'S NOT MY FAULT, IT'S PICK N PAY AS YOU HAVE DECIDED TO MAKE USE OF RCS FOR THESE PURPOSES
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Andrea R's update09 May 2019, 09:41
Reviewer Update
Thanks for the reply, but how long is this process still going to be? I made a payment on the 29th April already and RCS can't pick it up seriously. I even have proof that the payment went through. I don't want this reflecting on my ITC as IT'S NOT MY FAULT, IT'S PICK N PAY AS YOU HAVE DECIDED TO MAKE USE OF RCS FOR THESE PURPOSES