Pick n Pay store account

One the 4th June 2021, I took a days leave to go and sort out my daughters smart shopper card, which got damaged. This card is connected to my Pick n Pay store account. I needed to ensure that her damaged Smart shopper card was replaced with a new card and to ensure that her new smart shopper card was connected to my store account. We all met at Pick n Pay Hazelpark and I spent 3 hours on the phone in the cold store entrance on Friday the 4th June 2021. I used the Pick n Pay telephone at the front counter (not customer care) and I repeated my request for assistance 11 times to different call centre agents. I spoke to one agent at RCS ***** department who put three safety questions to me, which I seemingly failed, I then had to email my id document to the ***** department with 3 signatures. The email address that was given to one of the PnP staff was not explained correctly. So management tried numerous times to email the required documents. Eventually we got the documents through to the ***** department. I tried to phone again from the PnP store phone and held on and held on and eventually I was asked to leave a message which I did. The call was returned to my daughters phone however the signal was not good enough for a conversation to be held. So the card was blocked. My daughter and her husband in the meantime did the shopping that they needed to do and used my smart shopper card at the till, only to find out that my card had been blocked. I am going to be paying off my pick n pay store account and getting a credit card from a bank with a small interest rate which I am able to access and does not give me as much trouble as this. So my daughter and her husband can do their monthly top-up of groceries. Having a pick n pay store account has caused me nothing but a nightmare