Pick n Pay Store Account

HI It's been 3months now going to Pick n Pay outlets, sending emails, using my airtime, speaking to store accounts consultants in branch as well as on the phone. The Store card department via the phone is utterly dissapointing. I have been trying since above-mentioned dates to change my cellphone number as I am unable to access self-service. Each and every time my selfie verification fails and I get told that it's my phone camera, however, the exact same thing happens when using a store consultants phone. NO FEEDBACK WHATSOEVER. I would NOT recommend anyone for this store account. I am going to pay up this account and CLOSE It. This experience is just horrible.