Pick N Pay store account

Pick n Pay store account

I have been having endless problems with my Pnp Store account. After a month of card being declined at the till point, and I do have funds available it was decided that I should change to a new card. That took another few days as the card was exchanged, and I phoned in from the store to have the account transferred to new card. Today I tried card at Baywest...just bought for R40 to see if it works, and it did. Came back to the PnP near my home...loaded my trolley and once again transaction was declined. Insufficient funds. After spending a good 30 minutes on the phone with one of her agents and PnP trying a different pay point , the advice the agent on your side gave was then I should go back to the store where the card worked. I have a PnP that is 2 blocks away from my home...it declines my card...there is another one 5 kn away...and card is also declined. Why should I drive to a PnP that is 20 minutes away from my home in order to use the account facility on my card.

this has been going on for very long. I budget very carefully and the money on my card is for groceries. Now I have to use other funds meant for other bills to pay at the till point. It is extremely embarrassing standing at the till and being told no funds available when clearly there are funds