1 reviews | Active since Jul 2016
Pick n Pay Stole My Money - Theft/***** !!!
Nwabi,
Wait, i now need to find a way to travel to town, to go to my FNB bank, in order to get the money back, that Pick n Pay owes me due to their purposefully over-charge on my order with Pick n Pay, of 27th of January 2023 (now 16 days ago)?!
I dont own a vehicle or any other mode of transport and that is the reason i always get ALL my monthly groceries delivered to my doorstep (house), by Pick n Pay.
Ontop of the money that Pick n Pay already owes me, now Pick n Pay want me to spend (lose) even more money on obtaining a cab (which would be +-R200 to and from FNB bank here in Mossel Bay), to go to the bank, to fix what Pick n Pay is supposed to fix, without ever inconveniencing me any further?
I have already supp**** you with my banking details, in my previous email.
Show me in any documentation on the Pick n Pay official website, where it states that should a credit/refund/return of money be due to a customer, that Pick n Pay will provide said customer with a mere letter, that they themselves need to physically take to their bank, to gain access to any monies owed to a customer?
I need to see exactly where in the Pick n Pay official website it states just that. Send me the direct link, that will take me to said page, for verification. I will need this to be provided to me, so i can take further steps.
I have spend too much time, brain power, patience and restraining myself, with dealing with this ********** matter.
Nowhere on the attached letter you've provided me with, does it state in plain English, what the exact amount is that Pick n Pay will be returning to me.
I need to know the exact amount, so that i can know if you people at Pick n Pay STILL dont understand what happened and what needs to be done.
I have in each and every email supp**** you with the packing order list done by Adam himself (each month), the Pick n Pay delivery man, where the branch have clearly ticked off "O/S" (Out of Stock), on the items not delivered.
On the handwritten sheet (attached), i have outlined all those "O/S" items and deducted them from the packing order sub total, compared with what Pick n Pay debited off my FNB bank account.
I have explained all of this to you on the phone call we had. You did indicate that you comprehend all explained and the proof.
If that is the case, i have to take immediate action, because amongst other things, this also comes down to THEFT/*****.
I await your email Nwabi, where you explain EVERYTHING ive asked about, in detail.
This is redicilous and have inconvienced me, your most loyal customer, so much that i will have to reconsider my future grocery provider.
Pick n Pay has caused me in these two weeks, so much depression, anxiety, stress, confusion, anger, etc that my normal day-to-day life, has been put on a complete hold!
Patiently again awaiting your feedback, on this already 2 week old case.
Ontop of the first post, Pick n Pay now states the following:
Today, another 17 days later since my order, Pick n Pay instructs me (who doesnt own a vehicle and NOT allowed to drive due to Severe Brain Damage), to go to their Cape Town Head office offices, to retrieve the money Pick n Pay over-charged me on my order of the 27th of January 2023.
Eventhough they told me in an email (attached), that they will refund me into my FNB bank account within a few days. That email was sent to me Ms Nwabi on the 2nd of February 2023.
Pick n Pay is NOT to be trusted with ANYTHING!!!
I am a Business & Property reviewer for Google Maps and i have posted there each and every detail to this complaint.
I will now take this matter to the NCC, the Ombudsman (just to name a few).
Pick n Pay STOLE my money!!!
And ontop of that, don't they even have the decency to respond to this post, because they know what they have done!!!
Ontop of the first post, Pick n Pay now states the following:
Today, another 17 days later since my order, Pick n Pay instructs me (who doesnt own a vehicle and NOT allowed to drive due to Severe Brain Damage), to go to their Cape Town Head office offices, to retrieve the money Pick n Pay over-charged me on my order of the 27th of January 2023.
Eventhough they told me in an email (attached), that they will refund me into my FNB bank account within a few days. That email was sent to me Ms Nwabi on the 2nd of February 2023.
Pick n Pay is NOT to be trusted with ANYTHING!!!
I am a Business & Property reviewer for Google Maps and i have posted there each and every detail to this complaint.
I will now take this matter to the NCC, the Ombudsman (just to name a few).
Pick n Pay STOLE my money!!!
And ontop of that, don't they even have the decency to respond to this post, because they know what they have done!!!
Now because Pick n Pay messed up so badly, it will clearly be turned onto me and Pick n Pay will make it look like it was MY fault!
I have been receiving each month a delivery of my groceries (most times over R5,000.00 each month) from Pick n Pay, for as long as i can remember.
Never ever has this happened before.
But now that it has, the amount of nonsense (me using a polite word) i have to go through with Pick n Pay staff and still is, just to get my money back that Pick n Pay over-charged me on my order of the 27th of January 2023, has been suicidal, to say the least!
Now because Pick n Pay messed up so badly, it will clearly be turned onto me and Pick n Pay will make it look like it was MY fault!
I have been receiving each month a delivery of my groceries (most times over R5,000.00 each month) from Pick n Pay, for as long as i can remember.
Never ever has this happened before.
But now that it has, the amount of nonsense (me using a polite word) i have to go through with Pick n Pay staff and still is, just to get my money back that Pick n Pay over-charged me on my order of the 27th of January 2023, has been suicidal, to say the least!
Seeing as by Friday 3rd of Mar 2023 i still havnt received my miney back from PnP, i messaged Lance again and he said that he will get it sorted and get back to be still that day.
It is now 3 days later (almost a month later since PnP stole my money!) and STILL no reply from Lance or my money back.
What on earth makes a business like PnP sink to such a level, to do this to one of their customers that spend thousands of rands with them each month, atleast for the last 20 years ?!?!
Seeing as by Friday 3rd of Mar 2023 i still havnt received my miney back from PnP, i messaged Lance again and he said that he will get it sorted and get back to be still that day.
It is now 3 days later (almost a month later since PnP stole my money!) and STILL no reply from Lance or my money back.
What on earth makes a business like PnP sink to such a level, to do this to one of their customers that spend thousands of rands with them each month, atleast for the last 20 years ?!?!
__________________________________
Today (Saturday, 25th of March 2023), is now 2 months later and Pick n Pay still havnt given me the money back, that they stole from me.
I have in the meantime, reported them to the Ombudsman, amongst others.
Including a Google Maps review, seeing as i am a Level 6 Business & Property reviewer for Google Maps.
On Google Maps, the whole world can see how Pick n Pay South Africa is run by senior staff members.
Pick n Pay is now trying to gather some kind of proof that they don't owe me that money. Which is impossible, cuz ive already submitted all my proof to the Ombudsman and other.
Now due to Pick n Pay being investigated, they decided to not only strip me of my accumulated CashBack points on my profile, but also disable my account, stating that they DONT do deliveries anymore, yet they still have online orders as a "Delivery" option on their website, EVERYWHERE.
False advertising!
Im sure that the Ackerman family and shareholders of Pick n Pay would love to know what the employed staff are doing to their business and valued clients.
I dont work. Meaning i have 24/7 time to find ways to let everyone know what is going on at Pick n Pay and what youve done to me.
Pick n Pay staff stole my money and now suddenly im in the wrong?!
PEOPLE OF SOUTH AFRICA, PLEASE BE AWARE OF DEALING WITH ANYONE AT Pick n Pay, ANYWHERE IN SOUTH AFRICA!
THEY WILL ROB YOU CLEAN AND THEN TRY AND COVER UP AND TRY AND MAKE IT LOOK LIKE ITS YOUR FAULT!
Pick n Pay HAS GONE DOWN THE DRAINS!!!
__________________________________
Today (Saturday, 25th of March 2023), is now 2 months later and Pick n Pay still havnt given me the money back, that they stole from me.
I have in the meantime, reported them to the Ombudsman, amongst others.
Including a Google Maps review, seeing as i am a Level 6 Business & Property reviewer for Google Maps.
On Google Maps, the whole world can see how Pick n Pay South Africa is run by senior staff members.
Pick n Pay is now trying to gather some kind of proof that they don't owe me that money. Which is impossible, cuz ive already submitted all my proof to the Ombudsman and other.
Now due to Pick n Pay being investigated, they decided to not only strip me of my accumulated CashBack points on my profile, but also disable my account, stating that they DONT do deliveries anymore, yet they still have online orders as a "Delivery" option on their website, EVERYWHERE.
False advertising!
Im sure that the Ackerman family and shareholders of Pick n Pay would love to know what the employed staff are doing to their business and valued clients.
I dont work. Meaning i have 24/7 time to find ways to let everyone know what is going on at Pick n Pay and what youve done to me.
Pick n Pay staff stole my money and now suddenly im in the wrong?!
PEOPLE OF SOUTH AFRICA, PLEASE BE AWARE OF DEALING WITH ANYONE AT Pick n Pay, ANYWHERE IN SOUTH AFRICA!
THEY WILL ROB YOU CLEAN AND THEN TRY AND COVER UP AND TRY AND MAKE IT LOOK LIKE ITS YOUR FAULT!
Pick n Pay HAS GONE DOWN THE DRAINS!!!
People, its NOT worth doing your shopping at PnP, because of the fact that they are amoral and DONT give a rats behind about YOU as a human being.
It is truly pathetic that PnP is so hardup for money due to the state of our economy and the exchange rate, that they would actually lose a longterm customer, that did monthly online orders with them, for the past 10 or more years!
AVOID PnP and tell your family and friends, to rather go shop at CHECKERS!
CHECKERS are much cheaper, friendlier, helpful, care about customers, dont ***** your money, HONEST, people with morals and manners.
Go CHECKERS!!!
I will be posting this on my Google Maps (viewable by anyone in the world!), seeing as I'm a Level 7 Business and Property reviewer now.
I will also post this on my Twitter page, where i have 4724 followers!
And I'm now considering doing a YouTube post aswell.
Telling everyone on YouTube, what "PnP" stands for!
People, its NOT worth doing your shopping at PnP, because of the fact that they are amoral and DONT give a rats behind about YOU as a human being.
It is truly pathetic that PnP is so hardup for money due to the state of our economy and the exchange rate, that they would actually lose a longterm customer, that did monthly online orders with them, for the past 10 or more years!
AVOID PnP and tell your family and friends, to rather go shop at CHECKERS!
CHECKERS are much cheaper, friendlier, helpful, care about customers, dont ***** your money, HONEST, people with morals and manners.
Go CHECKERS!!!
I will be posting this on my Google Maps (viewable by anyone in the world!), seeing as I'm a Level 7 Business and Property reviewer now.
I will also post this on my Twitter page, where i have 4724 followers!
And I'm now considering doing a YouTube post aswell.
Telling everyone on YouTube, what "PnP" stands for!