Pick n pay - stole my money and didnt deliver

Pick n pay has ****** my money.

i placed an order on Sunday for collection. I get to the Northgate branch on the date and time and i get told the drivers are not here and i must wait. I was meant to collect my stuff at 3pm . I waited until 5pm nothing . we got through to customer care and Nigel assisted us and said he will make sure the stuff is delivered to us the next day first thing in the morning . I am still waiting for my stuff, we called again and this lady called Adrian said our stuff has been despatched and should be here soon .

its 2 hrs later, and now we called again. The rudest consultant named Sindi/Cindy/Sindy answered and we explained the story, she put us on hold for 30 minutes and then dropped the call on us!!!!

I want a refund! How do you take money from someones account and then you dont make sure things are in order this is ***** and *****ing and stands on grounds to be sued!

A manager or someone better answer or else pick n pay will have a legal case on their hands. - this is not a threat!