EC
Eugene C
1 reviews | Active since Feb 2019
03 Oct 2019, 09:31
Pick 'n Pay stole my money.
Dear Pick 'n Pay.
Don't make promises of cash backs if you aren't going to deliver!
In August I received a sms from you incentivising me to use my store account. You promised me R200 cash back and surprise surprise I have not received cent.
Not 1 employee was able to help me with my query in your stupid store. You suck and I'm taking my shopping to Checkers. At they at least never fail to give me my ebucks cash backs.
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Pick n Pay's replyOfficial
03 Oct 2019, 13:28Good day Eugene Thank you for taking the time to address your concerns with us.
We would like to thank you for your valued feedback, Please note are currently addressing your complaint with our store accounts team & correspondence to your complaint will be done via this team, once they have concluded your complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
We would like to thank you for your valued feedback, Please note are currently addressing your complaint with our store accounts team & correspondence to your complaint will be done via this team, once they have concluded your complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply03 Oct 2019, 13:28
Official
Good day Eugene Thank you for taking the time to address your concerns with us.
We would like to thank you for your valued feedback, Please note are currently addressing your complaint with our store accounts team & correspondence to your complaint will be done via this team, once they have concluded your complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
We would like to thank you for your valued feedback, Please note are currently addressing your complaint with our store accounts team & correspondence to your complaint will be done via this team, once they have concluded your complaint. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team