Pick n Pay *****sters

Pick n Pay ASAP App.

So an order was placed on the app for an amount of R1308.91 (incl delivery) for a grocery list. After clicking checkout the app transferred over to the banking app for confirmation of the payment which was done. Then after the return back to the Pick n Pay App, the Cart was still showing the same items, with the "CHECKOUT" option available. There was no indication that the order was received, no indication of anything in progress or that it was cancelled. Upon checking the Banking app, the money had been deducted and with no sign of a "void", "return" or "cancel". A call was placed on the same day (Saturday) to resolve the issue. It was said it would be resolved by end of the working day and feedback to follow. On Monday a follow up call was made as no indication of a resolve was made or proof of it being in progress was received, in turn an indication was made again that by end of day it would be resolved. On Tuesday another follow up call was made and the same promises were made, yet NO RESULTS. On Wednesday another call was made to find out what was going on, and again the same excuses were used and same promises were made. Now on end of day, Wednesday i still have not received any proof of return or that anything is being done about the money that was *****ulently taken from me.