GK
George K

1 reviews | Active since Jan 2021

20 Jan 2021, 17:42

Pick n pay steeldale Service

I bought a tv from this branch (pick n pay hyper steeldale) which only worked for a week and on the second week there was a line on it . I called the customer care line and i was told to go to the branch i bought the tv from. I went on saturday to return the tv i was told that they will book the tv as this is the common error but they option was to collect a new one on monday as the was no driver for sunday aa per (Patrick Pienaar) who was with Brian i called on Monday i was told to come on tuesday and called on tuesday and again Patrick told me to come Wednesday and again on wednesday i am now told to come tomorrow Thursdays. Now if this platform remembers well getting this tv was after a complain on this platform i was called after and i got a call from the manager and got this tv that i suspect was a return as i disnt even have to wait this long . Patric called the store in boksburg on saturday and was told to collect its Wednesday again pick n pay steeldale continues to disappoint. I am disgusted by this treatment can pick n pay intervene in this awful experience i had from inception. I have to be the one that calls everyday can we have customers service across that is fair and equal . I am the one continuing to incur cost airtime, petrol and pick n pay cares less of people like me buying their brand maybe we should buy samsung as maybe there us more commision there and more money than their brand AIM i am disgusted by the fact that i am been taken for a fool by the same store again on the same purchase i complained about

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