Pick n pay staff wants to keep those pots for themselves. *******ion

Good day Glen miller I am writing a complaint against the store manager Hardy of Maponya mall and his staff what an utter disappointment and poor service we received the past Saturday 2nd of June. 1st the store was opened late by 10minutes, upon opening the security guard tells me to put my empty carry bags by the parcel counter no greetings …no questions asked I am just instructed, I walked in and went straight to the till point to pay DSTV few customers were complaining because staff members were standing not knowing what to do, I walked out and after 15minutes I came back that’s when I did my groceries of more than a thousand rand upon paying the staff member who’s name I didn’t take just because we didn’t want plastic she never bothered to pack our groceries , she just packed it transparent ..When we were done we were given grocery competition stamps as usual the book got full eventually , when we claimed the pots Hardy told us that he is not going to honour all of them who ever explained the terms and conditions , never explained correctly its either we take the small pan and leave. 5 customers were standing disputing the same thing that we were told to fill the book once full we can come and claim before the 8th of July. I have been a loyal customer for years who spends thousands at maponya never have I had a poor service like this! It’s not that I can’t afford pots however pick n pay must honour their principles. The store manager was never interested that means he don’t care about customer service. Whose fault is it that his staff was unable to explain well the promotion, who’s fault is it that they have new staff who wears black and white uniform but their placed in tills to count our money? Glen miller please contact me.