Pick 'n Pay Staff Rude and Arrogant - Woodlands Boulevard

Went to Pick 'n Pay , Woodlands Boulevard, Pretoria on 27 March 2019 to make a purchase. When I went to the till with the item that I wanted to purchase, I requested that the payment be done with the balance that I have on my smart shopper card. The cashier tried to process the sale a few times with the smart shopper card, but the transaction was declined. The cashier then called Constance (supervisor) for assistance. She tried to process the sale at the cashier, but it was declined once again. She then said that I should follow her to another till to try again. It was declined once more. She then went to the smart shopper card terminal where the smart shopper card balance can be checked. There was a customer busy on the terminal , waiting to check something on the screen. Constance showed a total disregard to this customer, and swiped my smart shopper card on the terminal to check my rand balance. The terminal indicated a balance that was in excess of the item that I was intending to purchase. She then hands me back my smart shopper card and tells me with rudeness and arrogance that the card that I have is a replacement card and that I should contact the telephone number on the back of my card for them to help me. I then told her that I have only ever had this one card, and that it was not a replacement card. I then asked her to assist me further in resolving this issue. She then turned around and walked away, while telling me that the terminal cannot do some or other conversion . I did not even understand what she was talking about. I have come into contact with Constance on numerous occasions when she needs to override incorrect prices for the cashiers and so forth. On majority of my contact with her, she has treated me in a rude and unprofessional manner. It is absolutely shocking that such a large corporate company allows ***********, untrained and unprofessional staff to attend to customers. Pick 'n Pay should consider giving their staff some form of effective customer care training . As a matter of interest to the management of this branch ; I went to the smart shopper terminal to check the balance on my smart shopper card prior to going into the store to get the item that I needed to purchase. A kind and courteous lady from the Tyme Bank terminal willingly assisted me while the Pick 'n Pay staff were totally disinterested. Some staff at this branch think that the customer is an interruption of their work, rather than the purpose of their work. Pathetic customer service at Pick 'n Pay Woodlands Boulevard is the norm, rather than the exception.