Pick N Pay Staff Pushing Excuses

<p>My 67 year old mother recently purchased an AIM dvd / usb player. I helped her set it up only to find the USB wasn't working properly. It would "pick up then drop the USB" on repeat. I tried a number of different USBs as well as a number of different movie formats.</p> <p>I instructed my mother to take it back and request an exchange that they ensure is working before she leaves, or a refund.</p> <p> </p> <p>I got a call on Sunday the 23rd October from her. She put a staff member from Pick n Pay and I explained the problem. He then said he needed to speak to the manager.</p> <p>Today I find they did exchange the DVD player but did not test it, or offer a refund. The manager explained to my mother that the "USB Slot was an input for the TV". I have never heard anything more absurd. A dvd player is now plugged into the TV via a USB cable? Situated on the FRONT of the movie "player", and plugged into where exactly? Which TV on the market has an input for a USB "dvd player'? For a USB (multimedia) yes, but for a player? No.</p> <p> </p> <p>Please guys, don't sell a USB dvd player that cannot read USBs. That is misleading and now I have to drive out to the store myself, otherwise who knows, maybe the manager will tell my mom to plug the USB into the car radio to play cds.</p> <p> </p> <p>Frustrated! And I love Pck n Pay, it's the ONLY place I ever do my grocery shopping. </p>