Pick 'n Pay Southdowns

For me the Southdowns Pick 'n Pay is the worst possible example of customer service! And honestly the prime example of a manager that couldnt care less.

I've had many bad experiences there over the years, but this morning I sincerely decided that it was the LAST time!

There were only 2 tills open with rows and rows of people waiting. I was behind a guy at the till for longer than half an hour. He wanted to pay or get a voucher with a Q reader thing on his phone and nobody knew how to process it.

The manager was nowhere to be found.

They never opened another till so that the long queue could be helped elsewhere - we just all had to stand there. Eventually I went to the supervisor and asked can I please be moved to another till because I cannot wait any longer. She just ignored me and said they are busy.

After half an hour when the manager appeared he helped them with the Q reader. I was next in line. Their printer at the Smart Shopper station is out of paper so they told me I cannot use the money that is loaded on the card.

What ancient system is it if they cannot even see the balance on the card??? They send someone to the machine to check the balance, she came back with the balance, but then the lady said she can still not use it because she should have written down a barcode.

By that time everyone in the queue was itritated and furious because we've been in that queue for 45 minutes. So I just told them to leave it.

But my question is - how long is Pick 'n Pay going to ignore the customer service and specifically that manager that is doing the worst job ever??? Can Pick 'n Pay not pick these things up on sales records? Must the doors of that Pick 'n Pay close first before they put someone in there that knows what he is doing???

Not that I will go there again, but trust me - you have lost many customers like me and you will certainly lose many more!!!