JK
Johan K
1 reviews | Active since Sept 2011
16 Aug 2019, 10:36
Pick ‘n Pay Smartshopper is a ****
Pick ‘n Pay smart shopper not working again. Wasted 15 minutes at petrol station as card keep in saying declined. Phone helpline, was puf in hold for 19 minutes, cannot give reference for call. Phoned again, ask for manager. Another 12 minutes. Manager simply terminated call when I asked for ref no
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Replies (3)
Pick n Pay's replyOfficial
16 Aug 2019, 11:50Good day Johan,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Our Technical Team is busy working of resolving the problem. Please accept our apologies for any inconveniences caused to you. We have been advised by our Smart Shopper Team that they are currently experiencing technical difficulties nationally.
Kindly take note that points will be allocated to your card once the system is up and running provided that your smart shopper card is swiped at either the our stores or the BP garage.
These points may take up to 48 hours to update on your card, should the points not reflect in 48 hours kindly email your smart shopper card number, till slip that reflects how many liters were filled and the declined slip to *** to enable our dedicated team to escalate to have the points loaded to your card for you. We thank you in advance for your patience and understanding in this matter. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Our Technical Team is busy working of resolving the problem. Please accept our apologies for any inconveniences caused to you. We have been advised by our Smart Shopper Team that they are currently experiencing technical difficulties nationally.
Kindly take note that points will be allocated to your card once the system is up and running provided that your smart shopper card is swiped at either the our stores or the BP garage.
These points may take up to 48 hours to update on your card, should the points not reflect in 48 hours kindly email your smart shopper card number, till slip that reflects how many liters were filled and the declined slip to *** to enable our dedicated team to escalate to have the points loaded to your card for you. We thank you in advance for your patience and understanding in this matter. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Aug 2019, 11:50
Official
Good day Johan,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Our Technical Team is busy working of resolving the problem. Please accept our apologies for any inconveniences caused to you. We have been advised by our Smart Shopper Team that they are currently experiencing technical difficulties nationally.
Kindly take note that points will be allocated to your card once the system is up and running provided that your smart shopper card is swiped at either the our stores or the BP garage.
These points may take up to 48 hours to update on your card, should the points not reflect in 48 hours kindly email your smart shopper card number, till slip that reflects how many liters were filled and the declined slip to *** to enable our dedicated team to escalate to have the points loaded to your card for you. We thank you in advance for your patience and understanding in this matter. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Our Technical Team is busy working of resolving the problem. Please accept our apologies for any inconveniences caused to you. We have been advised by our Smart Shopper Team that they are currently experiencing technical difficulties nationally.
Kindly take note that points will be allocated to your card once the system is up and running provided that your smart shopper card is swiped at either the our stores or the BP garage.
These points may take up to 48 hours to update on your card, should the points not reflect in 48 hours kindly email your smart shopper card number, till slip that reflects how many liters were filled and the declined slip to *** to enable our dedicated team to escalate to have the points loaded to your card for you. We thank you in advance for your patience and understanding in this matter. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
JK
Johan K's updateReviewer Update
16 Aug 2019, 12:04Reply nit worth anything as hours, number I should contact are all just stars.... Useless an unreliable
JK
Johan K's update16 Aug 2019, 12:04
Reviewer Update
Reply nit worth anything as hours, number I should contact are all just stars.... Useless an unreliable
JK
Johan K's updateReviewer Update
16 Aug 2019, 14:03Update on complaint - Service manager Senzo asked me to give him an hour to investigate and 'listened to earlier calls', he will then call me back - HE PROMISE. Needless to say that was 11:08. It is now 14:02 and still no call. This in a nut shell is Pick 'n Pay's commitment to customer care...
JK
Johan K's update16 Aug 2019, 14:03
Reviewer Update
Update on complaint - Service manager Senzo asked me to give him an hour to investigate and 'listened to earlier calls', he will then call me back - HE PROMISE. Needless to say that was 11:08. It is now 14:02 and still no call. This in a nut shell is Pick 'n Pay's commitment to customer care...