PICK N PAY SMARTPOS NUMBER
I was at the Benmore Gardens branch on 5 May 2018 at 12:27. The cashier had no idea what I was talking about when I showed her the number sms'd to me by Unilver. This caused an unnecessary delay and is unacceptable. The cashier was adamant that she had not been trained to deal with such codes.
Then on checking my till slip I noticed that I received a "smartTender" deduction of R28.00. The Unilever code entitled me to a credit of R85.00. Please advise what went wrong and kindly advise how this will be rectified.
Good day Barry,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Barry,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas