LH
Lindy H
1 reviews | Active since Jun 2015
12 Nov 2018, 09:57
Pick N Pay Smart Shopper winning's false
I bought Alcohol at a Pick N Pay Liquor in Parys and the lady asked for my smart shopper card and swiped it, then it said "congratulations you won!", waited for the supervisor to come to and assist as she could not continue until it was removed. So the Supervisor told me yes you have won Ice cream but we don't sell Ice cream in the liquor store so I cant help you only if you won it next door by the normal Pick N Pay you could have gotten it. So why do you swipe the smart shopper at any Pick N Pay and only able to claim at certain?
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Pick n Pay's replyOfficial
26 Nov 2018, 16:00 Good day Lindy Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We are busy addressing your complaint with the management team & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Senabelo Naledi Ndlovu
Pick n Pay's reply26 Nov 2018, 16:00
Official
Good day Lindy Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. We are busy addressing your complaint with the management team & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind regards, Senabelo Naledi Ndlovu