Pick 'n Pay - Smart Shopper Points

Hi,

I am very disappointed in Pick 'n Pay, the whole Smart shopper thing is a ****, I kept on earing point and when I wanted to redeem them, I converted some of them in to cash, when swipping the card at the till, the transaction was declined stating insufficient funds.

I contacted the customer care, they said that they are aware of the problem and verified from the shop that I tried to use the cash back (this all being done on my telephone account), after going back and forth and holding on for 20 min at a time waiting for the consultant to speak to who ever on the other side, the then confirmed the cash amount will be refunded back to my card within 6 days, never mind the other points I still had on my card that were now also missing those I just loose because they made a mistake.

Needless to say this has now been 3 weeks later and still nothing! Had to phone back and again hold on for 30 minutes while the consultant does what ever they need to do and still nothing. Apparantly the funds will be sent back to my card today.

Obiously I don't believe this, I bought big appliances from them more than once and use to buy from them on a monthly basis. I WILL NEVER SHOP AT PICK 'N PAY AGAIN!!!! I have never had such a bad experience at any other shop and the customer service is not assistant!