Pick n Pay Smart Shopper - no response

<p>I contacted Pick n Pay smart shopper on the 27 th June about what looked like a double deduction of smart shopper points when doing a points swap. I emailed directly and a logged an issue on their website, with no response not even a confirmation email. I again emailed during this week to their customer care email address, still no confirmation or any response to my questions. Surely this isn't the kind of service they offer their customers.</p> <p> </p>