1 reviews | Active since Oct 2018
Pick n Pay smart shopper is a ****
I went to pick n pay Steeldale with the intention of using my smart shopper points. After gathering all of my groceries and the groceries going through the scanner at the cashier, the cashier scanned my smart shopper card to use my points. She then tried numerous times because it would not go through. She then called the manager and the manager tried too. The manager then advised that they were offline and I would not be able to use my points. So I walked out of the store. I went in a week later with the intention to use my points, only to find out that my point balance is almost zero. My points got depleted while the system was offline a week ago. Also, pick n pay do not give customers points like how they said they would. I spent R7000 at pick n pay and only got 3200 points. For fuel they said 20 points per a liter. They do not give that to customers.
Losing my points have been a huge inconvenience.
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please note upon checking on your profile we were able to pick up an amount of R 122.90 of points that expired on different months January, February & March. Reference number for your escalation is: ***.
As per our Smart Shopper Terms & Conditions that can be viewed at our in-store Smart Shopper kiosks machine or website your points are valid for 12 months. You can also view our Smart Shopper terms & conditions using the following link >>>>> https://www.pnp.co.za/smart-shopper-t&c
In regards to earning your points For every whole South African R2 spent on point-eligible items, a Smart Shopper point will be earned. No Smart Shopper points are earned on Cent amounts. You will receive your Smart Shopper points within 5 days of a transaction.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please note upon checking on your profile we were able to pick up an amount of R 122.90 of points that expired on different months January, February & March. Reference number for your escalation is: ***.
As per our Smart Shopper Terms & Conditions that can be viewed at our in-store Smart Shopper kiosks machine or website your points are valid for 12 months. You can also view our Smart Shopper terms & conditions using the following link >>>>> https://www.pnp.co.za/smart-shopper-t&c
In regards to earning your points For every whole South African R2 spent on point-eligible items, a Smart Shopper point will be earned. No Smart Shopper points are earned on Cent amounts. You will receive your Smart Shopper points within 5 days of a transaction.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team