Pick n Pay Smart shopper Customer care, horrible service

I am very dissatisfied with the service received from the Pick n Pay Smart shopper Customer care agent who couldn’t assist me to register my Smart shopper replacement card. The Agent who is a lady verified all my other personal details such as my name, surname, ID number and address to ensure that I am the rightful person who needs to be registered but she said she can’t do a replacement because I cannot verify the email address that I used when I registered the first time.

It’s unfair that only my email address can cause me not to be assisted accordingly as I have provided all my other essential details. What a horrible service received