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aK
anita K

1 reviews | Active since Nov 2014

14 Feb 2018, 14:57

PICK N PAY SMART SHOPPER CARD

Ek het 'n klagte ingesit vir Pick & Pay oor my punte verdien op my Smart shopper card. Die klagte is oorgegee aan die Smart Shopper Card Afdeling. Dit is 'n week terug en ek het nog niks van hulle gehoor nie.

0
Replies (5)
Pick n Pay
Pick n Pay's reply14 Feb 2018, 17:15
Official

Good day Anita,

Thank you for taking the time to write to us.

Apologies for any inconveniences caused to you.

We have been advised by the Smart Shopper team that your query has been escalated on 08.02.2018 and is being attended to.

Kindly allow 5 - 7 working days for the deducted amount to be reinstated to your card.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

aK
anita K's update13 Mar 2018, 10:29
Reviewer Update
The 5-7 days did expire on 14 Feb 2018 and nothing was reinstated on my Smart shopper card. I did not received a telephone call or correspondence from Pick and Pay. That means I am still waiting . As you say you value me as a Pick n Pay customer and it is today the 13 March a month later and nothing happens.
aK
anita K's update20 Mar 2018, 12:38
Reviewer Update
still waiting......
aK
anita K's update20 Mar 2018, 12:39
Reviewer Update
waiting for longer than a month now....
aK
anita K's update20 Mar 2018, 12:40
Reviewer Update
Vanitha Venketas from Pick and Pay - I am still waiting.