1 reviews | Active since Nov 2014
PICK N PAY SMART SHOPPER CARD
Nommer 1: Pick n Pay personeel kon my nie help met die inligting op my Smart Shopper Card nie - die sekuriteitswag moes my en die personeellid help om my inligting op die card te kry.
Nommer 2: Ek het 'n bedrag van ongeveer R570 op my kaart gehad en groot was my verbasing dat ek dit voor 1 Feb moes gebruik - my punte en ****ant is weg. Ek moet nou van vooraf begin koop by Pick n Pay om punte op te bou.
Nommer 3: My ondervinding by ander Maatskappye wat ook met punte kaarte werk is - dat elke keer wat ek 'n aankope maak dan se hulle hoeveel ****ant ek op my kaart het en of ek dit wil gebruik... ek weet nie of dit op Pick n Pay se stelsel ook so werk nie. Maar niemand het dit nog ooit vir my gevra nie.
Nommer 4: Waarom ondersteun ek Pick n Pay om alles te verloor nadat ek julle ondersteun juis om punte op te bou en te gebruik veral in hierdie tyd wat ons almal finansieel swaar kry. Dit is vir my onaanvaarbaar en ek soek asb my geld terug wat op my kaart was.
Baie dankie
Hi Anita ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Anita ,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas