Pick n Pay - Smart Shopper

My wife and my mom both registered their respectively already active smart shopper cards for the coffee club. They both received SMS on Thursday 28 May 2020 at 13:47 and 13:32 stating the registration 'takes 48hours'. I went to Pick n Pay Springfield Park on Saturday 30 May 2020 at 15:34 and today 01 June 2020 at 14:45 and the discounts promised were not granted. During this lockdown, through all the queues and waiting twice over, I was declined the offer. The manager Devan and Avikaar both did little to nothing to help me insisting they are helpless. The call centre did nothing either - stating they will escalate to technical. I sit here with wasted time, petrol and unwarranted travel time with no groceries to show....TWICE OVER!!!!!

This is unacceptable and **** behavior from 'SA's most trusted retailer'.

No accommodation or consideration was given or offered to me for my inconvenience.

This is not the first time Pick n Pay has treated me terribly, but I have had enough and its bad enough to write a review from somebody who is not a daily social media person.