SL
Stuart L

1 reviews | Active since Mar 2009

03 Sept 2018, 18:45

Pick n Pay should change its name to we never have stock!

Once again, I am disgusted in the service received from Fairy Glen Pick n Pay Hypermarket, specifically their Liquor Store. I have complained several times previously that they do not have stock of common brands, please see my previous complaint on 08/04/2018. Today, 03/09/2018 I requested 4 cases of 24 x 330ml bottles of Windhoek Lager. I was told there is no stock of the 24 packs but there are 12 packs. The sales assistant found 4 x 6 packs, the only 6 packs available. To my horror, even after speaking to the Store Manager, no explanation could be given for the lack of stock, neither would he give me two 12 packs at the 24 case price which is R30 cheaper! To make matters worse the cashier rang up four individual 6 packs and not one 24 case which works out R18 more expensive!

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Replies (3)
Pick n Pay
Pick n Pay's reply04 Sept 2018, 15:41
Official

Good day Stuart,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the out of stocks at this store.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply04 Sept 2018, 15:41
Official

Good day Stuart,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the out of stocks at this store.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

SL
Stuart L's update10 Dec 2018, 10:21
Reviewer Update
Once again, I am disgusted in the service received from Fairy Glen Pick n Pay Hypermarket, specifically their Liquor Store on 09/12/2018. I have complained several times previously to Warren and Peter the Store Managers, that they do not have stock of common brands, please see my previous complaint on 08/04/2018 and 03/09/2018 on HelloPeter. On 09/12/2018 there was once again no stock of cases of 24 x 330ml bottles of Windhoek Lager. No stock of Klipdrift Premium Brandy 750ml with Headphones gift pack. No stock of Jagermeister 750ml with ice mount pack.