Pick n Pay short staffed and doesnt care

I'm going to cross post as both Mr D and Pick n Pay are equally responsible for the late and rude service I received this evening. It took Pick n Pay 1hr 15min to start collecting the 4 items I ordered as they claim they are not coping wityh only 8 store pickers. Mr D then delivered the order much later than advertised on the app, telling me over the phone that Pick n Pay have one picker (not true) and that its all Pick n Pay's fault. I am booked off due to a medical condition, otherwise I would have gotten in my car to collect as it took almost 2 hrs to receive my order.

Pick n Pay manager (who refused to identify herself) corrected Mr D and said she had only 8 pickers. That they have too many orders to fulfill in a timeous fashion. How is that my issue ? Employ more during peak hours, or advise the drivers that you're taking 1hr 20 min to fulfill an order of 4 items??

I want to kow who the ""manager on duty was at Tableview Mall Pick n Pay at 5.30pm on Sunday night. She refused to identify herself, taunting me to come down there to "have it out"with her in the store. I want to lay a formal complaint with head office. I am happy to share the phone calls over social media as well. Being privy to the conversation I did inform her she was being recorded. She said she didnt care. Nice attitude Pick n Pay.