Pick n pay sherwood new management losing quality

So once again since new management has taken over service are non existent. Ordered Pizza yesterday, after an hour still no pizza and nobody in take away department. So I went to management to find out what is going on, Lorinda(I think her name is) told me she will find out where the people are. I went back to takeaways where after another couple minutes the employees arrived. This is when I got bad mouthed for complaining at management by the said employees. I went back to the front management, think it was Jeff who just sat there, he didn't even make the effort to get up and sort anything out. In the end the employee with the bad attitude said she gave my order to someone else without checking their order number or anything. Nothing were done to sort it out and in the end I left without anything just to order next door at Pingo's where I received excellent service and great food, I ill in future not buy anything from pick and pay sherwood and support someone else that want to deliver good service.