SB
Sergio B
1 reviews | Active since Mar 2017
02 Apr 2020, 14:09
Pick 'n Pay Shelly Beach refuse to sell gas during lock down
Pick 'n Pay Shelly Beach. I bought a gas stove from them 3 days ago for the lockdown. I asked if they would sell the gas for it and they assured me they would. Today I went to buy 2 gas bottles and they would not sell it to me. I asked to talk to the manager as this is an essential item but instead of helping me get gas for my stove she just laughed at me and walked away. This is totally unacceptable in this time of lock down!
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Pick n Pay's replyOfficial
06 Apr 2020, 22:33Hi Sergio,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us,
Please accept our apologies for the delay in response and any inconveniences caused to you.
We are pleased to advise that this product is now available for purchase at our stores as off today.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We appreciate your patience and understanding at this very difficult time.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply06 Apr 2020, 22:33
Official
Hi Sergio,
Thank you for choosing Pick n Pay & taking the time to address your concerns with us,
Please accept our apologies for the delay in response and any inconveniences caused to you.
We are pleased to advise that this product is now available for purchase at our stores as off today.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We appreciate your patience and understanding at this very difficult time.
Kind regards,
The Pick n Pay Team