KP
Karen P
1 reviews | Active since Jun 2020
22 Jun 2020, 12:31
Pick n Pay service and purchase or items
On Friday 19 June purchase some things at PnP as well as Compral's 24 pack. That evening at home needed some headache tabs only to release that a full strip of 12 have been removed as well as the 3 tablets from the remaining strip were also missing. On Monday Morning Tried to call the store since 08h00 with no luck as no one answers their phones. I called PnP customer care & spoke to someone and then held on for 25 minutes without anyone getting back to me. Drop the phone and called again the same thing happened. No one has contacted me regarding my purchase of headache tablets and no one is answering their phones either. I will not shop at PnP ever again, such poor service.
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Replies (1)Pick n Pay's replyOfficial
22 Jun 2020, 15:07Good day Karen,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply22 Jun 2020, 15:07
Official
Good day Karen,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
