Pick n Pay Service

I am angry, disillusioned, humiliated and disgusted by the service and treatment I received at your Park lands and Table View stores last Friday. I won't go into full details so here are summary: I have been a shopper for as long as I can remember. Two years ago I started online shopping, twice a month. From time to time mistakes are made with products ordered and I have returned said products for either a refund or exchange. Up until last month I never had a problem. Last Friday I wanted to return goods to the value of R240 in exchange for other goods. I was told by the manager of the Park lands store that their policy had changed and I had to return said goods online, and of course would have to pay for the pickup. He also informed me that the Table View store was an online store and I should go there. He was indifferent and rude. Alan. So I went to Table View. They refused to allow me to exchange the goods. The manager was arrogant and rude in front of staff. He suggested that if I stopped making mistakes when ordering I would not have the problem. Arrogant *****. So I had walked 8 kilometres with a backpack weighing about 15 kilograms.I do not have a car. Pick n Pay guess what. Checkers have an online ordering facility. Bye. I will in future shop at Checkers. Your policy socks, it is not customer centric. Your staff generally are indifferent. Not a pleasant shopping experience. It's 2020 for eff sake. Get lost I'm outa here. I left the building