aM
amanda M
1 reviews | Active since Oct 2014
02 Jan 2020, 09:14
Pick n Pay sells rotten food
You know how Puck n Pay claims to sell frosh food well its not true. I bought golden apple they were rotten. I bought the from pick n Pay in Nyanga Terminals in Cape Town as I went to get a taxi to take my kids to the beach. I paid R24. 99 for a bag that has rotten apples. The top apples were fine but the onces in the middle and at the bottom were rotten. I was so embarrassed at sea point Beach when I took out the apples to give to my kids as only few apples were fine the rest rotten. Up on emailing them last night sending them the pictures of the apples and the packet and the receipt they did not acknowledge my complaint instead asking me the same question
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Replies (3)
Pick n Pay's replyOfficial
02 Jan 2020, 09:49Hi Amanda,
Thanks for taking the time to address your complaints with us.
We have done a follow up on this for you and have been advised by our Customer Care Team that they have sent you an email requesting for more product information from the packaging of this product.
Our Corporate Brands Team needs this information to address the quality of the product with the relevant supplier.
Kindly respond to the email sent to you to enable them to conduct their investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thanks for taking the time to address your complaints with us.
We have done a follow up on this for you and have been advised by our Customer Care Team that they have sent you an email requesting for more product information from the packaging of this product.
Our Corporate Brands Team needs this information to address the quality of the product with the relevant supplier.
Kindly respond to the email sent to you to enable them to conduct their investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply02 Jan 2020, 09:49
Official
Hi Amanda,
Thanks for taking the time to address your complaints with us.
We have done a follow up on this for you and have been advised by our Customer Care Team that they have sent you an email requesting for more product information from the packaging of this product.
Our Corporate Brands Team needs this information to address the quality of the product with the relevant supplier.
Kindly respond to the email sent to you to enable them to conduct their investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thanks for taking the time to address your complaints with us.
We have done a follow up on this for you and have been advised by our Customer Care Team that they have sent you an email requesting for more product information from the packaging of this product.
Our Corporate Brands Team needs this information to address the quality of the product with the relevant supplier.
Kindly respond to the email sent to you to enable them to conduct their investigation.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
aM
amanda M's updateReviewer Update
02 Jan 2020, 10:10Class 1 1.5 kg golden delicious apples PhD 19 ***. It was bought yesterday morning
aM
amanda M's update02 Jan 2020, 10:10
Reviewer Update
Class 1 1.5 kg golden delicious apples PhD 19 ***. It was bought yesterday morning
aM
amanda M's updateReviewer Update
02 Jan 2020, 10:42I responded to their email and they have sent me the same email again and this is so pathetic
aM
amanda M's update02 Jan 2020, 10:42
Reviewer Update
I responded to their email and they have sent me the same email again and this is so pathetic