PICK 'N PAY SELLS INVALID AIRTIME VOUCHERS: BE WARNED!

WHAT A SHOCKING EXPERIENCE!

On 07 May 2018, I visited the Pick 'n Pay Sanctuary Mall branch to purchase airtime to use for an online banking electricity purchase on my banks app.

I bought a R40 Telkom Mobile voucher with the last cash on me. When I attempted to load this voucher on my phone an error message would display "Voucher cannot be redeemed. Current Status: Pending". So I call the Telkom line to enquire and they tell me that there is a known issue where Pick 'n Pay sells invalid vouchers and that I should return to the Pick 'n Pay store THE FOLLOWING DAY for a refund. (In the meantime my electricity at home runs out because no airtime sir)

I arrive at the store 24 HOURS later (after work) and the manager tells me that there is an issue with the service provider and that I should contact them. Upon contacting Telkom Mobile for the second time (WHILST at THE STORE) they inform me that the serial number for the voucher is unrecognizable and that this is INDEED AN INVALID VOUCHER and I should seek a refund from PnP! (WOW RIGMAROLE)

The Pick 'n Pay managers on site blatantly refused to give my money back or a working voucher, stating that Pick 'n Pay policy does not allow for refunds on airtime purchases!

I escalate the issue to Pick 'n Pay Customer service and a very rude customer service agent insists that I would not be getting my money back. I WAS ADVISED TO WAIT AN ADDITIONAL 72 HOURS FOR THE AIRTIME TO CLEAR)

Now really? Why must I wait 3 days for a simple airtime top up? AND if there is a known issue with PURCHASE FROM PICK N PAY. Why has it not been sorted out?

**************** and exceptionally poor customer service.

As it stands I am STILL WAITING FOR MY AIRTIME AND THE STORE HAS NOT REFUNDED MY MONEY.

I WILL DEFINITELY NOT BE VISITING THIS STORE AGAIN!