PICK N PAY SELL A GENERATOR DIFFERENT TO ADVERI*****T AND INSTORE DISPLAY.

I PURCHASED A RYOBI GENERATOR AT PICK N PAY GREENSTONE, JOHANNESBURG. IT WAS ADVERTISED FOR R10999.00 4 STROKE 5.5 KVA. I WAS APPROACHED BY AN OVER ENTHUSIASTIC SALES PERSON, SHAIDA ABUBAKR. I PRESENT THE NEWSPAPER ADVERTISING THE RANGE OF GENERATORS ON SPECIAL; DEPICTING MY CHOICE OF THE 5.5 KVA UNIT. THE ITEM WAS LOADED IN A HURRY ON A TROLLEY FOR PAYMENT. UPON ARRIVAL AT MY HOME AND WHILE WE INSATALLED THE UNIT I'VE NOTICED THE POWER OF THE GENERATOR STATES 5000 WATT. A 5.5 KVA UNIT IS EQUAL TO 5500 WATT I RECEIVED AND PAID FOR A LESSER POWERFUL (500 WATT) UNIT. THE SALES MANAGER MR. RICKY GAVE ME A LENGTY CUMBERSOME EXPLANATION WHICH I REGARD AS HOGWASH. I WAS SOLD AN ADVERTISED ITEM IN THE NEWSPAPER AND ON DISPLAY IN THE STORE WHICH WAS NOT THE SAME ITEM IN POWER SPECIFICATION. MR RICKEY INSISTED A 5.5 KVA UNIT IS THE SAME AS THE 5000 WATT ITEM. PICK N PAY SHOULD INVESTIGATE THIS BLUNDER , IT SEEMS DUBIOUS PERHAPS EVEN DISHONEST, THE MARKETING PRINCIPLES WERE NOT ADHERED AND I URGE MS. SAMANTHA ACKERMANN AND HER TEAM TO IMROVE THEIR RETAIL MARKETING SKILLS. I HAVE LOST OUT DUE TO INCOMPETENCE BY PICK AND PAY AND I WILL STOP MY REGULAR MONTHLY PURCHASES AFTER BEING A CUSTOMER FOR 42 YEARS.