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maggie M

1 reviews | Active since Jan 2015

02 Apr 2015, 13:51

Pick 'n pay security

Good day<br> <br> I went to East rand mall Pick and Pay on the 27.03.2015 time was after 16h00, when I walked into the store I was already carrying a plastic bag with items I bought from another store which I sealed myself. I met a security lady (Maseko) at the door who screamed at me calling me (Hei wena sesi hoza la) with so much DISRESPECT and a FINGER pointing at me. The lady was calling me and asking to seal my plastic before I walk in, I then told her (Calmly)this plastic is sealed there is no need for me to walk to you. I got the most disgusting responds ever from that lady she screamed at me telling me that it's her Job I must not tell her Nonsense(this statement was mentioned in Zulu), everybody was now paying attention to me as if there is something I did wrong. <br> <br> TAKE NOTE THIS WAS THE SECOND TIME SECURITY FROM THE SAME MALL, SAME STORE HARASS ME. I take it this is how there are trained this can't be a coincidence. I then requested to speak to a senior and a lady called Sinxandi come and gave me contact number for Isaac Motshoane who happens to have done nothing either. thank you Pick 'n pay east rand mall security for the disgusting treatment.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Apr 2015, 16:48
Official
Hello maggiemalala1,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,