Pick n Pay Sam Ntuli Mall Katlehong

What horrible service from someone called Kenny/Henry from Pick n Pay Sam Ntuli Mall in Katlehong.. 8 months ago I bought a Russell Hobbs iron from the store then 3 weeks ago the iron jst died on its own. I then took it back to the store and I was told because I don't have the box of thr iron anymore they can't take it because their supplier also won't take it. Then a gentleman by the name of Majola intervined saying no they can take the iron bt that would mean the new iron I will get will not be in a box as they will need to put the broken iron on that box. I was happy with that but unfortunately the store didn't have stock of the iron at that time. The gentleman by the name of Majola assisted me, although he did mention that is not his department the person who is supposed to help me is on weekend off which is that kenny/Henry but as soon as he comes back he will notify him of the iron situation. A couple of days went by then no communication from the Kenny person with regards to the iron. Then a lady called saying the iron is still not in stock but they can organize for me to collect it from another store, I then said no why mst I be the one using my petrol to go collect the iron at a different location. I then called Majola on a Wednesday and told him what had transpired, he then said he explained to Kenny the situation how it must be resolved but promised to push him that by Friday he must collect the iron from another store since they don't have stock of it. A week went by and nothing this kenny person is quiet no communication with regards to my iron then on Saturday 25th March I then went to the store to find out what is happening with the iron. Mr Majola suprised the iron thing still hasn't been sorted, he then called Kenny who was apparently on weekend off again. Kenny was so rude with me on the phone even went as far as saying What must he do if the store doesn't have stock of the iron and I don't have the box of the iron, there's nothing he can do. I then asked him am I the 1st person to have such a challenge of returning the iron without a box. He said there's nothing he can do but Majola was able to do something and get me the exact iron from another store. To Kenny you don't know how to deal with customers and to me it also seems you don't know your job. To Majola thank you for great service Sir and going out of your way to handle a situation that was not meant to be solved by you.