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Ofentse K

1 reviews | Active since Oct 2018

15 Oct 2018, 19:25

Pick n pay rude staff.

Today I had a bad experience at pick n pay centre walk in Pretoria central, I am not fami**** with the shop therefore I asked the store manager to show manager to please show me a fridge where I can get Red bull energy drink, the manager delegated a rude lady by the name Katlego who was complaining and making remarks to me that how can an old man like me not see a red bull fridge, we customers like to be pampered, she does not get the idea why do we always has to be shown things. The utterly rudeness of this lady is totally unacceptable and uncalled for.

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Oct 2018, 13:57
Official

Good day Ofentse,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Centre Walk store.

We view this incident in a very serious light , we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas