IM
Itumeleng M

1 reviews | Active since Oct 2018

30 Oct 2018, 18:22

Pick 'n Pay rude manager

Hello. I went to Pick 'n Pay liquor at Diepkloof Square to purchase the Tanqueray that's on special for R219.00 (this includes a glass), however, the value pack was not there, but the signage was displayed (in my knowledge, a store only displays products that are available in store). Then I called one of the consultants to ask about the pack, then she said it was not there, in an unprofessional manner, I then asked her to call the manager, of which she did, then he approached me in a very disrespectful manner, with his hands in his pocket, when I inquired about the promotion, he told me that it is not there with an attitude, then told to either buy the product or go elsewhere. He also said that I came to the store to perform and not to buy, he said that I didn't have money and that is why I came to the shop to perform and walked away busy shouting.

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Nov 2018, 13:00
Official
Good day  Itumeleng, 

Thank you for choosing Pick n Pay.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.  Should you need any further assistance please do not hesitate to contact us on the number provided below.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Monday - Saturday              08:00 - 19:00 Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas