jJ
judithmasilo J
1 reviews | Active since Jan 2017
06 Jul 2019, 01:53
Pick 'n Pay Rosebank play with customers feelings
I went to pick 'n pay at rosebank mall for groceries on 05.06.2019.the cashier who was asssisting me scanned all my groceries worth R2800.00 and then whe i had to pay the system screen showed "congratulations who have won", with the sound that got me all excited,i was supprised and happy at the same time.The packer and the cashier started saying that i have won free groceries and got all excited, one of the supervisors came and said i didnt win anything after being told i have won free groceries that is so uncalled for.i always shop at pick n pay but after they play with their customers feelings like that i left the groceries and bought them else where. FIX YOUR SYSTEMS AND STOP TELLING CUSTOMERS LIES.
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Pick n Pay's replyOfficial
08 Jul 2019, 13:32Good day Judith Masilo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply08 Jul 2019, 13:32
Official
Good day Judith Masilo,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team