1 reviews | Active since Nov 2016
Pick 'n Pay Rewards ******
Have been saving points/rewards for a long time only to be told they all expired without any notification. Their excuse of sending customers sms or email reminders is nonsense as I have not recieved any. How much Rands was taken from loyal customers by this move to expire rewards? Pick 'n Pay has lost my support .
Unhappy Customer
Hi Piyathidam,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please forward us your Smart shopper card number that begins with ***... to enable us to address your complaint with the Smart Shopper Team.
You can call in on *** to be assisted by a consultant or you can email your details to *** .
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Piyathidam,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please forward us your Smart shopper card number that begins with ***... to enable us to address your complaint with the Smart Shopper Team.
You can call in on *** to be assisted by a consultant or you can email your details to *** .
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas