EDK
E_ De Kock

1 reviews | Active since Sept 2010

05 May 2021, 14:32

Pick n Pay refusing to exchange in 1 day with slip as evidence

Do not purchase clothing from Pick n Pay Hyper Faerie Glen.

They don’t have a fitting room and when you want to exchange the items they say the bar code don’t match the system and they cannot return or exchange it.

I purchased four mens shirts yesterday, the next day (today - within 1 day) I went back to exchange them for a smaller size. The items were purchased and taken back to exactly the same store.The cashier refused to exchange them as the barcodes apparently do not match the slip. The slip I received with the description as per the tag on the shirt is identical. Not only were they rude the manager then proceeded to say that it would mean the cashier made a mistake and I didn’t pay for it. Pure insult, I paid for each item I took home with me. How is the system fault or cashier fault my problem. I am now sitting with items that I’m unable to return as they are refusing to exchange it for a smaller one.

Will definitely not be purchasing any further clothing from Pick n Pay and would not recommend that anyone else does either.

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Replies (1)
EDK
E_ De Kock's update05 May 2021, 15:15
Reviewer Update
Correction, only the last digit of all the barcodes was not printed on the slip