Pick 'n Pay refuses to divulge delivery address

Pick'n Pay's Bottles app was used to purchase goods using my credit card, and they now refuse to allow Standard Bank ***** Division the details of the recipient of the goods ****** from my bank account in a moment of autistic vulnerability. On 11 March while I was in the middle of trying to resolve another account problem, I, being autistic, and unable to focus on more than one thing at a time, someone phoned me claiming to be from Standard Bank's ***** Department. If I had not been hyper-focusing on the problem already in my locus of concentration, I would've picked up that it was a ********* so it was my oversight that caused this money and others to be taken from my husband's credit card. While I accept that we should never divulge an OTP and that the money was lost to me, I want this company to at least have the decency to not also take advantage of my inability to focus, which is exacerbated by the fact that I am 73 years old and all the technology of the 21st century has moved beyond my ability to comprehend. This should be taken into account as it has been explained to all the companies involved in the receipt of ****** money, especially since the money was ****** from a Johannesburg account and delivered to a customer in Tokai or Stellenbosch. I want them to simply provide the bank with the necessary details, i.e. the delivery address of the goods purchased. They did contact me by email, but then closed the enquiry after I'd confirmed that I was the user of the ****** credit card details, and refuse to divulge the details of their customer, even though they have provided me with a ticket number, whatever that means. Still I know it was my fault for not concentrating on what was happening, but I do think that my old age, and lack of understanding of how easily money is ****** from a credit card, as well as my near-diveristy should all be taken into account by the companies involved in the ****. Let this be a warning to people dealing with **********, if someone phones, claiming to be from a bank's ***** department, cut them off and then notify your bank of the attempt on your phone. They ought to be able to obtain the details of the *********'s delivery address at the least in order to follow up the attempted *****. We have to stop these people, and the companies that enable them by refusing to cooperate with the banks' ***** Divisions.