ZM
Zinzi M
1 reviews | Active since Aug 2023
16 Jul 2024, 02:02
Pick n pay Refused refund
Pick n pay in Juntion mall cape town is talking customers for a ride,Among the staff I purchased within 10 minutes leaving the store I returned the 2 packet of yorgats After I discovered its the wrong brand.Jamie the manager was extremely rude and refused for me to exchange.he said they don't do it.the is no note that state that in store and more than anything it make no sense to be refused to exchange or refund when the product is still sealed. I am so upset about I wrote about experience in the customer service email no one got beck to me still.This is extremely bad customer service....
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Pick n Pay's replyOfficial
17 Jul 2024, 15:49Hello Zinzi, Thank you for reaching out to Pick n Pay Customer Care team. We are sorry to hear about the unfortunate experience you had. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
Best regards,
Pick n Pay's reply17 Jul 2024, 15:49
Official
Hello Zinzi, Thank you for reaching out to Pick n Pay Customer Care team. We are sorry to hear about the unfortunate experience you had. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick and Pay Team
Best regards,