Pick n pay Raslow poor customer service

Pick and Pay ********** I am utterly disappointed with the bad service I received at Pick n Pay Mall@Reds today. The cashier at the cigarette counter (Mikateko Baloyi) refused to service me as I had 19 items. She told me I had too many items. I told her they are very light items and all the tills were full with queue's. I refused to leave the till. She then proceeded to ring the items while telling me how unhappy she is and made it clear that she does not want to ring my items. These were very light items which I carried with one hand and there was no weight pull from them!I then informed her that I will report her and she dared me and informed me that she will report me for wanting her to ring 19 items. After she ringed them she gave me two plastic bags and left the till, while I was still there and none of the items were packed. I had to pack all of them myself. I wonder if this is Pick and Pay policy to treat customers with this lack of professionalism?