Pick n Pay Randridgemall
On 03/01/2019 I was doing some basic shopping at Pick n Pay at Randridge mall. I went down the aisle with the fridges to pick up a colddrink and slipped and fell quite hard cracking the screen of my phone. There was zero safety signs to show that the fridges were leaking unless you count some soggy boxes lying on the floor. Despite the managers assurance that I would recieve feedback from them within the next few days I have heard nothing. Shocking service and a total disregard for customer safety
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Pick n Pay's replyOfficial
22 Jan 2019, 15:42 Good day Nicolette MacMillan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply22 Jan 2019, 15:42
Official
Good day Nicolette MacMillan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
's updateReviewer Update
14 Feb 2019, 14:27Absolutely pathetic service!!! After a call from management at Randridge mall pick n pay confirming they would cover the expenses for repair of my cellphone and I provided the quote for the repair to which they claimed they would deposit the fund into my account I have heard nothing!! Now the crack have my phone has begun to run and every call to Randridge mall pick n pay end with them claiming they have to phone someone else and come back to me but never do!!
's update14 Feb 2019, 14:27
Reviewer Update
Absolutely pathetic service!!! After a call from management at Randridge mall pick n pay confirming they would cover the expenses for repair of my cellphone and I provided the quote for the repair to which they claimed they would deposit the fund into my account I have heard nothing!! Now the crack have my phone has begun to run and every call to Randridge mall pick n pay end with them claiming they have to phone someone else and come back to me but never do!!