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Phuti M
1 reviews | Active since Aug 2019
22 Oct 2019, 17:58
Pick n pay Randridge mall.
I bought my birthday cake at pick n pay randridge and it was not fresh at all. Seemed like it was baked long time.
I did not enjoy it at all and was so embarrassed infront of my colleques.
Not buying a cake there anymore.
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Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
24 Oct 2019, 11:19Good day Phuti
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with the Pick n Pay Cake. However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards,
Pick n Pay Team
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with the Pick n Pay Cake. However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards,
Pick n Pay Team
Pick n Pay's reply24 Oct 2019, 11:19
Official
Good day Phuti
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with the Pick n Pay Cake. However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards,
Pick n Pay Team
Thank you for contacting us.
We acknowledge your post regarding the problem you have experienced with the Pick n Pay Cake. However, in order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information:
Please forward it to the following email address: ***
Title:
Full name and surname:
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity:
Mass/size:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): No
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We apologize sincerely for the inconvenience caused by Pick n Pay.
Should you have any further questions or queries please feel free to give us a call on the number provided below.
We can be contacted during the following office hours.
Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***
Kind Regards,
Pick n Pay Team