1 reviews | Active since Feb 2010
Pick 'n Pay - Quality I certainly can't stand behind
When one buys LED bulbs, you pay the premium expecting, reasonably, to last at least a little longer than filament. I bought some bulbs just over a month ago, I cannot be 100% sure, but according to my credit card statement 17/03/2019, which was less than a month before I tried to return them. I run a whole-house inverter and have not had a single failure in the last 4 years (Ellies & Verbatim). Both of these failed on the same morning. When I tried to return them to Honey Junction PNP, I was told that I needed to provide a receipt and original packaging, attempting to quote consumer protection. It is a clearly marked PnP bulb, but not accepted at PnP. Most companies only require packaging if it is being resold, i.e. wrong item / credit, etc. This was faulty - clearly seen. I do not keep the habit of retaining R50 receipts or packaging for bulbs. Had it been 6 months, I would have probably just gone to buy another. If you cannot reasonably stand behind a product only you sell, then I cannot support your brand. It seems to me that PnP no-name is also no-quality. I have not had this with Woolworths - maybe I expected too much.
We are addressing your concerns with our Corporate Brands Team. Kindly respond to our email address: *** with the below information to enable our team to investigate further. If you no longer have any product information but swiped your Smart Shopper card at point of sale, we will be alb to pull up the transaction from your Smart Shopper interaction provided you have given us the Smart Shopper card number & date of purchase for us to retrieve the transaction.
Title: Mr
Full name and surname: Anthony Horne
Cell phone number: ***
Email address: ***
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
We are addressing your concerns with our Corporate Brands Team. Kindly respond to our email address: *** with the below information to enable our team to investigate further. If you no longer have any product information but swiped your Smart Shopper card at point of sale, we will be alb to pull up the transaction from your Smart Shopper interaction provided you have given us the Smart Shopper card number & date of purchase for us to retrieve the transaction.
Title: Mr
Full name and surname: Anthony Horne
Cell phone number: ***
Email address: ***
Postal or residential address:
Smart shopper card number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Cost:
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Thank you for getting to the bottom of this. I am led to believe that returns of this kind rarely happen and did create some confusion. Ultimately, everyone involved has made a good attempt to get to the bottom of this. My take-away on this, is that PnP clearly do value the products you brand, as is noted by one of your callers, quoting the Raymond Ackerman Promise. It is also clear that when shopping for PnP products, especially the no-name brands, that I am better off purchasing them at PnP owned stores, as opposed to the privately-owned PnP franchises that do not appear to understand the returns process (and possibly the customer care) that goes with a good, solid and trusted family brand.
Regards,
Anthony
Thank you for getting to the bottom of this. I am led to believe that returns of this kind rarely happen and did create some confusion. Ultimately, everyone involved has made a good attempt to get to the bottom of this. My take-away on this, is that PnP clearly do value the products you brand, as is noted by one of your callers, quoting the Raymond Ackerman Promise. It is also clear that when shopping for PnP products, especially the no-name brands, that I am better off purchasing them at PnP owned stores, as opposed to the privately-owned PnP franchises that do not appear to understand the returns process (and possibly the customer care) that goes with a good, solid and trusted family brand.
Regards,
Anthony