Pick n pay proudly serves in Tsonga

Visited the pick n pay clothing branch in Alex mall to buy airtime momo on the 27/04/2025, got to the till point and found a lady at the till point not wearing a name tag and asked to buy a momo voucher. She punched on the system and told me they don't have the voucher their system says item not found, then I asked how as I always buy the voucher from pick n pay. she was speaking in Tsonga the whole time since we started. I then asked in English if she understands what I want to buy and she said something in her language that I did not understand, I then asked for a manager and she called a lady that was packing shoes close by named Mogano and she just looked at me without any greeting. I told her i want to buy the voucher and she said asked me for a prefix number for momo and I told her at their pick n pay store few stores away they just take our number not sure what she wants. she then proudly told me that she has turned away a lot of clients that wanted the voucher so they can't assist. She said I must give her my number rudely and I did and she also told me the item is not found can i move for another client to pay and I must go buy where I normally but it. it is sad that a brand that is big as pick n pay employs people to provide us with a service in a language that we don't understand, they don't have identification, and they do not know the services that they claim to offer. It is not the first time i encounter this kind of service in the store and guess that is the service and training pick n pay provides to us at their Alex mall store. the lady cashier is not trained well to assist client and not customer service trained also, and she has no care in that she provided us with street corner serviced proudly. She deserves to work at the back office where she will not encounter clients and provide us with a service that we pay for.