Pick n Pay Princesa Crossing RUDE and disappointing customer service.

Today I waited 45mins in a Que to get into Pick n Pay princess crossing, I did my shopping and came home, one of the items I bought was a Non stick Pan, the handle of this pan broke before I could even wash it.

I called in and was directed by a lovely lady to the actual branch, were I was greeted by one of the rudest people ever, he told me they refuse to take the pan back despite the 2 year warranty because I broke it and it wasn't broken when I left the store, after a back and forth of him being rude, he told me to come and he will replace it, and that I wouldn't have to wait in a que, I must just ask for him at the door.

I asked my brother to go in as I did not want to deal with a person like that, might have used the pan as a weapon, once he arrived he went to the door asked for him, and Tami came out spun some stories and sent my brother to the back of the que with a fat smile on his face, so not only rude and a time waster but a **** too.

I have never come across some one so rude. But in all honesty every experience I have at Pick n Pay princess crossing is terrible.